To whom should the line manager contact if they have complaints?

Complaint procedure

NowSkills welcomes feedback and comments about our performance. We are committed to undertaking a full investigation of any incident in a fair and objective manner and will take appropriate action following the complication of an investigation into any event or the actions of any individual.

The complaints procedure covers complaints made by any person about any matter connected with the provision of training services by NowSkills. The aims of this procedure are to settle any complaints in a fair and reasonable manner.

If you are dissatisfied with the outcome of your complaint, you may appeal to our Executive Committee. However, you must first log your complaint using the NowSkills complaints form and allow the NowSkills team 10 days to respond to your complaint and make contact with you with a view to a resolution.

More information: Complaint procedure

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